Hi,

Thank you for choosing tawk.to and for taking the time to provide us with your feedback and suggestions.  We value your input and we thank you for the continued support for our product.  

Currently, we do not have a chatbot or pre-chat survey function and they are on our roadmap for development. 

At this stage, we only have the Pre-Chat Form to get the details of the visitor before the chat.  An alternative method is to create a Trigger message asking for their information. 

You can also create Shortcuts or canned responses for repetitive questions visitors ask. Setting up Shortcuts saves you time and keeps your responses accurate and consistent. This also ensures that your spelling and grammar are correct. 

We've acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course. 

If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.  Alternatively, you can reach me here at elle@tawk.to