Ability to change email recipient
We currently have ticket auto forwarding enabled. We recieve an email from one of our shopify sites with the content of a contact form. However, since this email is sent via shopify and not by the customer themselves, the ticket recipient is shopify rather than the customer. Instead of having to manually create a new ticket and enter the details. Would it not be better to be able to change the recipient of the ticket?
Thank you for choosing tawk.to and for sharing your question here.
At the moment, we currently don't offer auto-forwarding.
We have submitted this suggestion to our engineering team and we will post updates as this request moves forward.
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
You can also email our support line at firstname.lastname@example.org