Please give me option that when I am offline, in the offline form e-mail could be optional. I do not want e-mail in the form
Please give me option that when I am offline, in the offline form e-mail could be optional. I do not want e-mail in the form
Sona
shared this idea
Admintawk.to
(top bird!, tawk.to)
responded
Hi Sona,
This is Elle from tawk.to. Thank you for reaching out.
The Pre-Chat Form is an optional way to gather more information from visitors before inviting them to enter the chat. You can request to submit their name, email, phone number, and other information you relating to their inquiry.
Just be aware that enabling a Pre-Chat Form is likely to decrease the number of chats you receive.
Follow these steps to set-up Pre-chat form and how to exlude email in the form:
1. Select the property you would want to customize.
2. Select administration. Select :gear: icon in the lower-left corner sidebar.
3. Select CHAT WIDGET in the sidebar.
4. In the WIDGET CONTENT section, select "EDIT CONTENT"
5. Select the Pre-Chat Form radio button, then click the “Switch” from off to on.
6. Once you have clicked the On Switch you can add the fields you would like to have in the Pre-Chat Form.
7. You can make any field required by clicking the little grey asterisks at the top right of the field.
8. If want to exclude the email in the form, don't click the grey asterisk beside the email.
9. You can edit the text for each field by clicking the pencil icon above each field.
https://help.tawk.to/article/using-the-pre-chat-form
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line at support@tawk.to. Our live agents are always available to assist you.