Access control for KB
There should be some kind of access control on KB. For example, I run a tutoring company, and students should not be allowed to see everything that tutors can see. This should be based on an external flag passed to the tawk.io link or in the header.
Thanks for reaching out.
As for the KB article is concerned, you can set articles to private, only that it can be accessible in the tawk.to dashboard, by property members (both agent and admin).
Please check this article to learn more: https://help.tawk.to/article/creating-private-knowledge-base-articles-and-categories
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. You can also email our support line at email@example.com
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Charles Lynn commented
This issue occurs when you reach the maximum size of the access control list (ACL). The size of an ACL varies with the number and size of its access control entries (ACEs). The maximum size of an ACL is 64 kilobytes (KB), or approximately 1,820 ACEs. However, for performance reasons, the maximum size isn't practical. https://www.subwayliveiq.net/