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To export all your user data and chat history into csv files

Would be really useful to have all your data exported on csv or spreadsheet files, for instance your user data information name, email because you can contact them later with email marketing campaigns. And your history to check usual behaviors on your customers

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Joan Manuel shared this idea  ·   ·  Report…  ·  Admin →
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started  ·  Admintawk.to (top bird!, tawk.to) responded  · 

To All Our Valued Users,, Thank you for choosing tawk.to and for sharing your suggestion here. .json is the current format used by tawk.to when exporting contacts and chat history. However, we are in the process of changing the export format and the new feature will be available soon. Alternatively, you can use this tool for file conversion: https://www.convertcsv.com/json-to-csv.htm Learn more about exporting contacts: https://help.tawk.to/article/exporting-contacts Learn about exporting your chat history: https://help.tawk.to/article/viewing-deleting-and-exporting-your-chat-history If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

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  • Anonymous commented  ·   ·  Report

    As an attorney, I can say that if you give your email address in a sales chat, then of course that email can be used for marketing purposes. In fact, we all do it all the time, as soon as someone shares their email. Now, if your terms of service says otherwise, then we shouldn't be collecting emails in the first place, but since this is a sales platform, of course we are going to collect email, and of course users should know that we are going to use the email for marketing purposes. Otherwise, there's no point in getting the email...

  • Al commented  ·   ·  Report

    is there any update on this?

  • Anonymous commented  ·   ·  Report

    wtf!! we need to export our contact information!

  • Matthew commented  ·   ·  Report

    any update? Can't be that hard to export conversations?

  • Anonymous commented  ·   ·  Report

    When can we expect bulk chat history download?

  • Anonymous commented  ·   ·  Report

    I need this too. Not for marketing purposes but to track how many come in and also to make sure they have been followed up.

  • Anonymous commented  ·   ·  Report

    Hi There, is there anywaty we could export the contact list to Ms. Excel File? or even link to our email CRM e.g Mailchimp.

    Thanks,

  • Donnie Ashok commented  ·   ·  Report

    It would be great if you could provide an API through which users could access chat logs, see visitor name and email IDs and make available all the data that you collect from the website

  • Unknown commented  ·   ·  Report

    No user data export feature, this tool is useless.

  • akshith commented  ·   ·  Report

    IF this feature is enabled i would appreciate it &spread tawk.com to many more

  • Anonymous commented  ·   ·  Report

    Can you please automatically save customers' data as per the details they have entered in the pre-form, for example name, email and phone number, in a way that we have a customer contacts database so that if we want to email them all we can do so in one click, or in a way that exports the contact to excel or another software that allows us to save their names and numbers on a mobile phone.?

  • Muthyam Reddy commented  ·   ·  Report

    Please add feature to export chat history in XL format

  • Biel commented  ·   ·  Report

    This would be awesome so that I can import the emails into MailChimp and send them emails as part of my campains... looking forward to this feature.

  • Anonymous commented  ·   ·  Report

    it will be a good option for get all client chat details to a report file

  • Anonymous commented  ·   ·  Report

    Our export workflow is to archive conversations:
    1/ Set in Admin / Mail Notifications / Send All Chat transcripts by email to ...
    2/ process these emails - we use Amazon SES - Lambda and insert all chat transcripts virtually in realtime into our DB

  • Gilson BR commented  ·   ·  Report

    it is possible to export all user data to excel. thank

  • Anonymous commented  ·   ·  Report

    Need to download list of contacts. I have a lot of contatcs, and it would be great to make excel file with contacts.

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