To export all your user data and chat history into csv files
Would be really useful to have all your data exported on csv or spreadsheet files, for instance your user data information name, email because you can contact them later with email marketing campaigns. And your history to check usual behaviors on your customers
Joan Manuel
shared this idea
To All Our Valued Users,,
Thank you for choosing tawk.to and for sharing your suggestion here.
.json is the current format used by tawk.to when exporting contacts and chat history. However, we are in the process of changing the export format and the new feature will be available soon.
Alternatively, you can use this tool for file conversion:
https://www.convertcsv.com/json-to-csv.htm
Learn more about exporting contacts: https://help.tawk.to/article/exporting-contacts
Learn about exporting your chat history: https://help.tawk.to/article/viewing-deleting-and-exporting-your-chat-history
Should you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I’d be happy to help!
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Muthyam Reddy
commented
Please add feature to export chat history in XL format
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Biel
commented
This would be awesome so that I can import the emails into MailChimp and send them emails as part of my campains... looking forward to this feature.
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Anonymous
commented
it will be a good option for get all client chat details to a report file
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Anonymous
commented
hello,
does it work today ?
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Anonymous
commented
Our export workflow is to archive conversations:
1/ Set in Admin / Mail Notifications / Send All Chat transcripts by email to ...
2/ process these emails - we use Amazon SES - Lambda and insert all chat transcripts virtually in realtime into our DB -
Gilson BR
commented
it is possible to export all user data to excel. thank
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Anonymous
commented
is necesary !
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Anonymous
commented
Need to download list of contacts. I have a lot of contatcs, and it would be great to make excel file with contacts.
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Anonymous
commented
for the reporting purpose in paid service , admin should be able to export contact list
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Anonymous
commented
I also need this feature.
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Tatiane
commented
Good Morning, It is necessary to create a method to export a list with NAME + EMAIL + DATA of the people who entered the chat ... Today (12
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James Joseph Finn commented
Tawk.to said above:
"Visitors have not agreed for [their email address] to be used for marketing purposes."
How do you know? Have you read my site's Privacy Policy?
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Anonymous
commented
Can we have the option to export data please?It will help us analyze performance
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Jairo
commented
It looks like the people in Tawkt do not really care about this.
I see the same questions since 2015, and they always reply with the same answer 'In the near future' -
J
commented
any uppdates on it? we need to export chat & tickets data.. as well as export reporting data
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Anonymous
commented
i'm not agree with your sentence about email, because the visitor gave me, so he has agreed
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Anonymous
commented
i need to extract all my all old facebook messages. can u suggest me any way
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Anonymous
commented
Please add it as soon as possible. It is a very important part please think about it.
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Anonymous
commented
Export the form details into excel in offline / online chat forms
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Ed
commented
YES. Why is this not implemented yet? Allow exporting or an API so that businesses can access all the history and integrate w/ CRM or other business processes!