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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

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  1. Get Scandinavian speaking agents :) we love the system

    We want the system in Norwegian and Scandinavian speaking agents..

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. Add an "attach file" form field in the offline form

    It would be nice if my clients and/or leads could attach a file (photo/picture/doc) in the offline form to send us detailed information. It would really help us to properly address their needs without having to ask them to send the file by email later.

    14 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. a default for how the send button is used

    a default for how the send button is used when replying "send" to a ticket. closed/open/pending. - I would prefer "open"....

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. move the original message from behind a "chat transcript" link to the main transcript view

    When viewing a ticket, you don't get to see the original inquiry (what the user entered on the form) unless you click on the "chat transcript" link in the upper-right. Possible to move the content to the main chat transcript view?

    Reason: any agent who's been assigned a ticket will need to see what the original inquiry was - save them the effort of finding and clicking on a link to view it.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. Geo location

    Sugiro para termos mais clareza nas conversas que o geo localizador nos dê a real localização de quem acessa o site.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. Turn "On" The Trigger Sound By Default On Website.

    Hey!

    Currently, the trigger sound is turned "off" by default.

    And most times visitors miss the alert if they are not on the webpage, or are browsing else where.

    It would be great if the trigger sound is turned "ON" by default, so visitor's attention is drawn back to the webpage. (Sound works fine on the mobile) .

    Just a suggestion. Great product and service nevertheless!

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. More detailed geographical information

    At present, the visitor geographic information that is supplied looks like this [suburb, country] which is cool.

    But there's a problem. I tried to set up geo-based triggers so visitors in a given city or state got a message advising them of the local authorised agent/reseller.

    But I couldn't do this with only [suburb, country]. There are hundreds of suburbs even in a small city, so suitable triggers were impossible to set up.

    I checked out freegeoip.net and saw a lot more information can be learnt from IP addresses - their results look like this:

    Country New Zealand
    Region Auckland …

    3 votes
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  8. 25 votes
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    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. We need to print out cases/tickets

    There should be a possibility to print out the full case history or ticket progress with content and status updates

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. Add a clearer indication of which analyst is online on the left hand side of application. The direct messages option is not the same.

    I would like to see who is online at all times. The direct messages option is not the best for this purpose. I do not communicate with any analyst in this way, I just want to see who is online at any one time.

    6 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. Chat analytics keywords

    I would love to be able to see what topics customers talk about to my agents, so that I can use that information to improve the content on the website.

    Lets say 50 people ask about product X in a specific week, it would be great to add more content on that product.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. have the option to set a limit the characters typed in a chat (to restrict novels been copy and pasted).

    Have the option to set a limit the characters typed in a chat (to restrict novels been copy and pasted).

    6 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. message triggers beyond just text

    Would like to expand push messaging functionality to include pushing files (eg, PDFs) and inline images. For example, within messages triggered by rules (pushed), we'd like to populate inline images and even PDF brochures.

    9 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. Customized PreChat form based on department type selected

    This makes lot of sense as information retrieved by each department will be different

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. Chat history on statistics

    , it only goes back 1 year, why not all years, we want to see how we are doing year on year ?

    1 vote
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  16. Option to hide header menu buttons (on mobile)

    If possible it would be a nice option if we could hide the header buttons when mobile (back button and menu button).

    1 vote
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  17. Can we know the visitor's URL hash?

    Tawk doesnt show the URL hash. There's no way to know afaik. But hashes on our site are used to determine page content in some instances, or provide important user background info.

    JS can easily read hashes so no reason why they're not included in the page URL under dashboard?

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. Please add images for widgets. Urgent!

    Please add images for widgets. Urgent!

    1 vote
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  19. Monitoring icons (first letter) by assets name

    We cant see the difference between websites or different widgets. I think it will be better to use fist letter from the name of widgets instead of our account name. And why not use also color of widget to the background color.

    9 votes
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    3 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  20. it webpage feedback need active attached files

    Pleasy, active function to active attached files here in page... to in show an idea, need host picture in google drive and after post link here... is more easy put all here...

    active attache file here.

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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