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  1. option for customer activity to not show in the chat box

    I think the way it displays the customer tracking information (e.g. the website pages the customer is visiting), I think the way it shows this in the chat box AND on the right hand side of the chat box is unnecessary.

    It should only be kept on the right hand side, but not in the chat box too. This should be kept clear so that communication can be dealt with clearly and effectively.

    it really is unnecessary to have both, at least provide an option.

    PS, your software is amazing, I am really happy with it.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. Keyword Research for my website

    It would be useful to note what keywords wrote the navigator for example on google for the search of my website, do this feature?

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. Automatically fill in the Chat Name and Email if the customer is already logged in to Prestashop

    I use this on my contact forms:

    Name input:
    <input id="name" name="name" type="text" placeholder="{l s='O seu nome'}" {if $is_logged}value="{$cookie->customerfirstname} {$cookie->customerlastname}" {/if} class="input-xlarge" required="">
    Mail input:

    <input id="email" name="email" type="text" placeholder="{l s='O seu E-Mail'}" {if $is_logged}value="{$cookie->email}"{/if} class="input-xlarge" required="">

    6 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. Pre-chat form not accept fake telephones numbers and backspace

    In pre-chat form not accept back space, numbers 00000000000, numbers 2310000000, numbers 6900000000 and something like that

    6 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. Allow to go invisible with active chats

    I want to set myself as invisible so I can leave after finishing up the current active chats.

    Scheduler is not a solution for us as we have different shifts and so no fix Schedule to setup

    17 votes
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    under review  ·  1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. Enable the widget to drop down or slide in from the side as opposed to remaining static

    Enable the widget to drop down or slide in from the side as opposed to remaining static

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. 1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. Option to stay logged in on cell phone app instead of it hibernating.

    When I am logged into my cell, it automatically hibernates after so long. Once I look at my phone again, it says it is logging back in.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. Have the "Online" Text changeable to customize

    be able to change the "Online" to anything etc "Online - Click here for instant delivery" or "Available" etc.

    1 vote
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  10. 1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. Mail notification: also send agent replies by email so other team members can see that an agent replied, without having to conect to Tawk UI

    It would be very useful to also send our replies (agent's replies) by email so other team members (other agents) can see that an agent replied, without having to conect to Tawk UI.

    Also this would provide a good Audit Trail capability by email, as we would receive emails for all Customers chats + Agent's chats.

    And thanks for a nice product :)

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. removing the "attach document

    Removing the "attach" document - to prevent spammers sending infecting documents into your firm

    4 votes
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  13. 7 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. Automatic intelligence on visiter

    I think it would be great if Tawk would research the visitor according to the information they gave you at the beginning of the chat. Tawk could use that information to serve up info and links to their social accounts such as LinkedIn, Facebook, and Twitter the same way programs like Rapportive and Xobni have done in the past. This way the agent will know more about the user and be able to understand them better.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. there is no option to delete the messages between agents. this is a problem.

    there is no option to delete the messages between agents. this is a problem.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. can you stop chat box for specific pages in website

    chat box disable for specific pages in website., bring for other developing sites(html .net and e.t.c)

    8 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  17. Tamplates of notifications

    When a ticket is created or modified, the system sends a notification in English, but my clients do not know English.
    Only know Spanish.
    It would be nice to change the templates for these messages

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. Departmental exclusivity for only assigned agents & admins

    Please enable functionality to make certain Department chats EXCLUSIVE for only assigned agents & admins.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. Hi Team - Do you have any plugin for AEM websites, that would help a lot.

    Hi Team - Do you have any plugin for AEM websites, that would help a lot.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  20. Release an app for older Mac operating systems. I use OSX 10.8.5 and cannot use a Tawk.to desktop application

    Please can you release an app for older Mac operating systems. I use OSX 10.8.5 and cannot use a Tawk.to desktop application as your ONLY available app is for OSX 10.9 or later.

    1 vote
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