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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

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  1. Option to select what your agents can see

    Let the admin to choose what the agents can see, like if you want them to only see their own chats or hide the reports from them.

    3 votes
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  2. Pre chat form on mobile should open chat

    pre chat form on mobile site method change to same of desktop pre chat form method

    7 votes
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  3. Enable Scheduler to 24 hours

    Scheduler needs to be 24 hours.

    1 vote
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  4. Unique user identification

    This is the same idea as https://tawk.uservoice.com/forums/228427-feedback/suggestions/11489121-uniquely-identify-user-by-id ,
    but I strongly feel this suggestion was declined way too easily.

    Assuming only one person per IP address uses Tawk is not a good idea, and can for certain websites/web apps with certain user bases, create serious privacy issues.

    An API hook for unique sessions should clear out this issue.

    6 votes
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  5. Keep the times set in the sheduler

    Keep the times from the sheduler active when disabling / re-enabling... we have to manually drag all the times again.

    1 vote
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  6. Add Scheduler to Tawk.to Pages

    Tawk.to Sites have a scheduler option in the assets. Tawk.to Pages does not have a scheduler option. Can you add the scheduler to the asset list for Tawk.to Pages?

    23 votes
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  7. 2 Suggestions

    1. It would be great if it was possible to remove the ability for someone on my site to email themselves a transcript of the chat?

    2. It would also be very helpful if auto correct could be enabled on the backend for chat agents. I assumed that the browser would take care of this even if tawk.to doesn't have this internally but it doesn't

    6 votes
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  8. Remove Links

    We don't use Facebook or Twitter - option to remove them would be great. I'll check back after I look at different software.

    1 vote
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  9. Dashboard unique url pattern

    I know your dashboard is completly AJAX, but i think it will be a great idea if you will have unique URL in all your dashboard sections.

    I want to link to your dashboard conversition history from my company system, and i can't now because is always "https://dashboard.tawk.to/"

    Xavi

    3 votes
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  10. Simple Machine Forum (SMF)

    You are not providing any plugin, mod, integration code, and support for Simple Machine Forum (SMF), while its a good Content Management System even that i raise my this issue with your live chat about in Dec 2016 but till there is nothing i found for SMF. If you also suport for SMF its a good for us and many people are waiting for your new updates.
    Thanks

    3 votes
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  11. 6 votes
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  12. 6 votes
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  13. Please allow more then 20 characters

    Please allow more then 20 characters in the Email footer branding and at Support Details: Sender Name... Need to fit business name, thx

    3 votes
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  14. Assign Triggers to Assets

    Currently, we create different assets for different parts of the site (support vs sales vs general). The triggers that pop up for new customers vs existing ones are different they should be kept separate (i.e., if someone has been to the support forum less than 5 times and on a page more than 4 minutes a chat should pop up saying "new to our support forum? Is there anything we can do to help?"

    That shouldn't pop up on the main site domain.com, just the support section, support.domian.com.

    1 vote
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  15. Put my own company symbol inside the circle instead of chat box symbol

    Hey, I would like to put my own logo inside the circle instead of chat box. Also, Agent picture may appear when they start talking

    1 vote
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  16. Provide way to minimize keyboard on mobile

    Sorry if this has already been suggested. Using iphone 6 ios 10 i see no way to minimize keyboard on mobile. This results in chat messages being covered by keyboard and menu options being covered by keyboard

    1 vote
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  17. All admin panel authorities are available on the operator panel

    Hi, I can speak english not good. This is from translate.google.com :) I invited some people for support.

    All admin panel authorities are available on the operator panel. I do not want all the authorities in the admin panel to be on the operator panel. I think some authorities should be closed by admin. history information, add shortcut, etc. Online assistant told me that this is not possible. He wrote: 'History are access by all property members. Cannot restrct them to that. Admins have the ability to modify the settings for sites and pages, and invite other people. I think…

    1 vote
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  18. Number of messages sent when offline reporting

    Not currently supported. This would determine if more agents are required on particular days/times

    1 vote
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  19. chat box opened reporting

    Reporting on total number of users doing this to determine if % chats afterwards. This will allow us to determine the best number of pre-qualifying fields the users should complete before a chat request is made

    1 vote
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  20. email chat

    Emailing Chat - Add ability to add notes before sending, and to send the extra information tawk already provides like location and timeline.

    1 vote
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