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13 results found

  1. Integrate with Slack Platforms

    Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Slack is free to use for as long as you want and with an unlimited number of people.

    With Tawk.to integrated to Slack, it will make mine and all users working life simpler, more pleasant and more productive.

    605 votes
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    To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. Full Slack integration with tawk.to is currently unavailable. However, you can set up workflow automation through Zapier. For example, you can trigger a specific action in Slack when a chat ends, when a new chat starts, or when a new ticket is created. Read more and get started here: https://developer.tawk.to/zapier/. This suggestion has been submitted to our engineers and we will post updates once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

  2. REST API for CRM Integration

    It would be great if there was a possibility to integrate our own CRM with chat. Chat is a place where agents can gather and lead clients and to use chat we need to be able to get chat history.

    313 votes
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    To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. Currently, we only have a Javascript API. However, we have a more advanced REST API in the works that should be out in a couple of months. In our JavaScript API documentation, we provide a flexible set of methods that may work for your web projects. Check out our Developer Page for updates and info! https://developer.tawk.to/jsapi Your request has been acknowledged and updates will be posted once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

  3. Make an API.ai chatbot integration with Tawk.to

    It will be great if you make an API integration with API.ai chatbot with Tawk.to
    You know, API.ai is a leading entity in the industry of automatic chatbot. The fact that Google just acquired them is enough to tell us that the brand will be booming in the next few years. Being able to integrate with it will give a massive boost on flexibility and ease of use of Tawk.to.

    242 votes
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    To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. We currently don't have an API integration with API.ai chatbot. Our automation or chatbot feature is currently in our roadmap development. Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

  4. add telegram.org integrations

    Are you planning to integrate your software with Telegram? It'd be very convenient to receive messages straight to the messenger. Or maybe there's some way to integrate it?

    171 votes
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    To All Our Valued Users, Thank you for choosing tawk.to and for taking the time to share your ideas here. We currently don't have an integration with Telegram. Our Facebook and WhatsApp integrations are already on our future roadmap. We will post updates once the feature has been implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

  5. reCAPTCHA integration

    reCAPTCHA integration

    152 votes
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    To All Our Valued Users, Thank you for choosing tawk.to and for sharing your challenge here. We currently don't have a reCAPTCHA or spam filter option for our chat widget. Alternatively, you can ban Spammers by their IP addresses to prevent them from accessing the widget on your site. Helpful link: https://help.tawk.to/article/banning-a-visitor We have submitted this request to our engineers for assessment. We will provide an update should this feature be approved. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

  6. integration zoho crm

    please integrate tawk.to system with zoho CRM so that all leads(users) are came to CRM system and its very usefull because many organisation uses Zoho just need to call the scripts with URL .

    115 votes
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    To All Our Valued Users, Thank you for choosing tawk.to and for taking the time to share your ideas here. We currently don't have an integration with Zoho CRM. The CRM (Contacts) feature is already on our development roadmap. Our engineers are working towards this new feature and we will post updates once the feature has been implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

  7. Twilio SMS integration

    Would be awesome if you could hook this into Twilio and allow both website chat, and SMS chat from customers on their mobile devices

    79 votes
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    To All Our Valued Users, Thank you for choosing tawk.to and for taking the time to share your ideas here. At this stage, we don't have an integration with Twilio. You can find our supported integrations here: https://help.tawk.to/category/integrations We have taken note of your suggestion and will post updates once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

  8. Integration with Atlassian Jira

    Please make an integration with Atlassian Jira. It would be great to have your tickets synced with Jira...
    Thanks. :)

    Good luck!

    55 votes
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    Hi, Ivan Krechko

    Thank you for choosing tawk.to and for sharing your ideas with us.

    We currently do not have an integration with Jira.

    You can find our supported integrations here:

    https://help.tawk.to/category/integrations

    https://help.tawk.to/category/shopping-cart-integrations

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    Alternatively, you can reach me here at nicola.mangulabnan@tawk.to

  9. integration with bitrix24

    I propose to make the integration with cloud-based CRM bitrix24

    52 votes
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    Hi, Andrey

    Thank you for choosing tawk.to and for sharing your ideas with us.

    We currently do not have an integration with Bitrix24.

    Great news! Our CRM (Contacts) is already in the beta stage.

    With tawk.to Contacts, you can manage all of your conversations and customer activity across multiple channels from the inside of your tawk.to Dashboard. And it’s 100% free!

    ✔ Add and manage contacts

    ✔ View conversations, customer interactions and points of contact

    ✔ Add and review notes

    ✔ Create and manage tickets

    ✔ Create and sort contacts with custom filters

    ✔ Group contacts into Segments

    To register for testing the Beta release, visit this link: https://www.tawk.to/updates/crm-beta-release-contacts/

    For our latest release, visit this link: https://www.tawk.to/category/updates/

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    You can also email our…

  10. SalesForce Integration

    It would be great to have it so agents can log cats in SalsForce Service Cloud

    51 votes
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    Hi!

    Thank you for choosing tawk.to and for sharing your ideas with us.

    We currently do not have an integration with Salesforce.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    You can also email our support line at support@tawk.to

    Alternatively, you can reach me here at nicola.mangulabnan@tawk.to

  11. Cordova plugin

    Hi Guys. I think it will be really cool, if we can have a cordova plugin for the customer facing application.

    18 votes
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  12. plugin for chrome

    Is it possible to make an plugin like WhatsApp-web for Tawk.to?
    i have more then one website, and it will make my live easier.

    4 votes
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  13. seoshop plugin

    seoshop plugin !!!!!!!

    3 votes
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    under review  ·  1 comment  ·  Integrations  ·  Admin →
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