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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

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  1. Change font in Right to Left for middle east languages like Persian and Arabic فونت فارسی العربية

    Hi everyone, Please Please Please VOTE UP

    The really bad font in Persian or Arabic and all middle east countries
    writing Language.
    The default font is very hard to read and very annoying to the eye.
    Please change the BAD default fonts "Helvetica" or "Arial" to the GOOD fonts like "Google Almarai" or "Windows Segoe UI Regular" or "Tahoma Regular (size up to 12 or less)" or "Google Noto Kufi Arabic Regular" for the default font, important for the widget font.

    114 votes
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    7 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. Ability to turn off dynamic title

    On new message, the tab title will now change to "NUM new message". It would be nice to have an option to disable it.

    164 votes
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    24 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. Integration with whatsapp business.

    Please considerate integrates with whatsapp business and facebook messaging! Thats very important!

    27 votes
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    1 comment  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  4. Ability to see which operators are logged on -

    it would assist with monitoring to ensure that all of our live chat clients are being covered and that we have operators covering all shifts

    79 votes
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    4 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. Webhook: Transcript of chat

    I see from a recent post that webhooks are now available within the dashboard - this is fantastic.

    Is it possible to post the transcript of the chat to the webhook once the chat has finished?

    Thanks

    71 votes
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    9 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. Allow us to position the chat icon wherever we want

    My website is gharbaithegrocery.com...
    I need to position the icon a bit lower and towards the right so that i could adjust it to my website

    63 votes
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    6 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. VIEW OF ONLINE & OFFLINE AGENTS/ADMINS

    I want to request for an important feature which is a view of list of agents and admins that are online. At the press of a button I should be able to see list of online agents also list of offline agents and admins.

    I know there is a similar feature going through the direct messaging. But I tell you with a click of button will make it much more professional.

    Thanks

    4 votes
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    2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  8. Stop using document.write()

    When you use document.write() to inject a script, the browser is not able to continue parsing the HTML. The web browser is forced to wait for the resource to load AND to be executed.

    73 votes
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    10 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. Activate McAfee

    Activate McAfee Antivirus Product. We all know that recent times are completely digital and we are completely surrounded by the internet, but we don’t know how dangerous it is to be surrounded by the internet.
    http://mcafee-mcafee.us/

    1 vote
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    4 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. Need push notification if new message received when tawk app is closed.

    Need push notification if new message received when tawk app is closed like whatsapp. I don't get notifications unless I open the app, am losing many clients because i don't know when they chat

    29 votes
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    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. Summary Email after ending the chat session

    Hi All,
    I noticed that the "email notification" feature sends one email for each missed conversation to the setup person. In order to efficiently monitor the service, it would be better to just send one email at the end of the session which summaries how many missed calls we got. For example, let's suppose we run the chat service from 9:00 am to 11:00 am and we got 100 missed conversations instead of receiving 100 emails, it would be beneficial to get just one email summarizing the missing calls. Thanks

    9 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  12. There should be a option to rearrange individual choices in the pre-chat forms' multiple and single choice options.

    In the pre-chat form setup area, there should be a way to rearrange the question order, for example, in a multi-choice form there should be a way to move the individual choices in the multi-choice form, same should apply to the single choice forms.

    9 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  13. Get notified right when a customer opens a chat window

    Right now it appears the only options for notifications are:

    1) When a customer visits the page, which would send me far too many notifications from people who never try to chat, or
    2) When the first message is sent, which by definition means that any time I spend picking up my phone and entering the app is time that the user is waiting for a response.

    It would be much more useful to get a notification right when the chat window is first opened, so I could start preparing to respond. Shaving even a couple seconds off that initial…

    9 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. FAQ's for when offline

    Create option to add 1-4 FAQ's which people see and can click on to get an immediate answer when chat is offline.

    8 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. Read/seen notification.

    Need a read/seen notification on chat that indicates the chat has been viewed by the visitor.

    21 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  16. Bring back the colur coding for each site/channel

    In the latest dashboard, the ability to quickly see which site/channel the visitors were on/from in the monitoring list has been removed now the visitors are all mixed up into one block, previously they were colour coded which made it obvious the visitors were on different sites. Please add this function back into the dashboard

    2 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  17. Survey after a chat, Post Chat Form

    After a chat has finished ask the customer to complete a short survey.

    335 votes
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    20 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  18. Modern Chat Window

    Would it be possible to have a more modern chat window design like Live Chat like Some demo
    https://i.imgur.com/PC5q8ti.png
    https://i.imgur.com/5962niu.png

    119 votes
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    3 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. Allow agents to send gifs

    Please include the ability for agents to send gifs to their customers in chat, we had this on our previous chat system and you wouldn't believe the positive response we got from utilizing them!

    We just switched over to Tawk and we're missing them a lot.

    /sadpanda.gif

    17 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  20. Triggers with input fields, instead of pre-chat form

    We noticed a large drop in chat requests after activating the prechat form but of course we'd still like to have the opportunity to respond to the contact if we miss them. It would be great if the option to load a from could be added to the triggers. For example, something exactly like the prechat form but it opens after a time limit when no one responds. It would of course need a customizable message as well, something like "Sorry no one is available right now. Please provide your name and either phone number or email address and we…

    178 votes
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    9 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi!
    Thank you for the suggestion!

    Pre-chat form like we have now won’t be good since will cover the chat – so that request title can be kinda misleading when it will be searched by other users, reviewed by us in future.

    We have a request to make “Chat rescuer” trigger with input fields:
    https://tawk.uservoice.com/forums/228427/suggestions/32865964
    But I can’t merge your request into it, since I presume you want any trigger to have input fieds – maybe we can rename your request to sound like “Triggers with input fields” / “Triggers like pre-chat form” or other how you would like it to be.

    We had plans on changing current pre-chat into form of conversation with a bot – in chat bot asks for example visitors name and visitor can type it like he would type a message. But, unfortunately, difficult to say when we can start on implementing such functionality.

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