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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

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  1. I suggest you have a way to randomize your alias for chat conversations automatically.

    I suggest you have a way to randomize your alias for chat conversations automatically.

    15 votes
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    under review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. You can barely see "chat?" widget down the bottom

    Look at how big PURECHAT's widget is with a massive graphic that stands out saying "CHAT!". Its inviting, Tawks tiny "chat?" is like saying, please don't speak to us we cant be bothered for you, as well as the fact that you cant see it!

    1 vote
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. 1 vote
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    started  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  4. Show if the chat is deactivated on Wordpress

    Hello dears.

    After a update on Wordpress the chat its deactivated.

    I like me suggest a INFORMATION in Wordpress Dashboard when this occurs

    Thanks for support

    4 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Set default names for guest. Stop that V137632782389...

    I would kime to set default names for new guests. So if new people visit my site there wont be the name V278921879928... When i set as default name: "Newone" it will display: Newone1, Newone2, ...

    3 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. 1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. seoshop plugin

    seoshop plugin !!!!!!!

    3 votes
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    under review  ·  1 comment  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  8. I would love the ability to remove the Share to Facebook and Twitter buttons on created pages

    Having the ability to remove the share buttons on pages would limit the chance of accidentally sharing a page that is supposed to be for internal business use only!

    5 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  9. SMF

    If Tawk got a module, for SMF. It could be NICE!!!

    I use SMF for my gameserver and I dont want 150 friends on steam, its easier with livechat

    22 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  10. Prestashop 1.6.0.9 - Module won't install so we insert the code manually to the footer.tpl

    Latest github not installing with Prestashop 1.6.0.9. It say installed but then when you search for it in modules it's just not there. It also leaves a dead menu link in the back end: ADMINISTRATOR > TAWK.TO when gives a 'controller not found' error.

    4 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Chris,

    Thank you for your feedback.
    We are currently working on updating all current integrations and adding new ones and this issue will be fixed.

  11. Add a shortcut "quick access button" in Desktop, as it is in Andriod

    In the Andriod App, there is a ? mark next to the chat input box that brings up a shortcut pick list and shortcut search box. This is intuitive and helpful, and I would suggest that the same feature be added to the desktop version. While I am comfortable with command line interfaces, many of my staff will balk at it.

    6 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. 1 vote
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. Gravatar Icons...

    Just as "uservoice" and so many other websites do, I think it'd be cool if you guys implemented "gravatar" icons into your app so people can create a centralized icon for usage on multiple sites, and then you guys could use this icon for chats with visitor or other agents to make the experience more personal, without having to re-invent the idea of uploading an icon to yet another website.

    we use this feature on multiple web apps we develop

    -Peter

    6 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Categorize Shortcuts to allow easier searching through massive shortcut lists

    As it is now, we have a big dump of shortcuts that are either Private or Global. If short cuts were toggled per department, it would cut down on the huge list to scroll through if you don't know the keyword. Even better would be to have parent/child categories (which could start in base level as departments) and various levels of child categories.

    With the ability to create nested categories it would make it easier to group shortcuts in a way that makes sense to our own business objectives. For example, you could create the following structure:

    Sales > PreSales…

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there dear tawker,

    Thank you for the idea.
    We will be looking at improving shortcuts sometime in the near future, currently you can use search to find a specific shortcut.

  15. Correct please spnish term "Someter"

    In pre-chat form the spanish traslation for "Submit" in english is traslated as "Someter", but this word is ver wrong traslated, "someter" means to subjugate,the correc traslation for that button is: Ingresar or Enviar

    thanks

    4 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. Availibility times

    If we had availibility times for individual departments and sites it would be great,,,

    like sales and billing can be 11 to 8 and support can be 9 to 9...

    14 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. Spanish Corrections

    On pre-chat form when a visitor skip enter his name a legend in red appears:


    1. "nombre tiene que ser proveido"

    Here is much more accurate write only:

    Ingresa tu Nombre

    Also the save button, is much better be traslated as "Iniciar" instead of "Guardar"

    Thank you

    9 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. Color code repeat visitors

    It would be nice if visitors that return to your site after a day, or several hours time lapse, are color coded for easy recognition on the dashboard. That way we can make sure to initiate a chat with them if they don't start one or at least see what pages they are looking at that brought them back.

    21 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. Access tawk dashboard from within Wordpress Admin Plugin

    Like Zopim, they have a wordpress plugin to login to tawk account from within the Wordpress dashboard.

    Hope tawk has this feature too!

    15 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  20. Please provide another sound for disconnect error

    The disconnect error sound sounds quite unsettling (it certainly sounds like an error occurred), this makes everybody in the room cringe, especially if it happens when nobody is a the desk at the time. I know I can disable sounds, but it would be preferable if the nice was a bit more mellow or something.

    10 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →

    you can change the sound by selection ‘sound settings > manage’.

    But we will add some more sound options to choose from that have a more mellow sound!

    Good suggestion.

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