Is it possible to have Pre-Chat Form Data (name & email?) Integrated into Our WordPress Members List? Basically "Registering" them?
I was wondering if we used the Tawk.To WordPress Plugin to install this Chat System into our WP Site, and, for example, we had Pre-Chat Form Data including name & email, that the system would Add them to our WP Members List, as if they "Registered" to be a member?6 votes
Thank you for your feedback!
We are currently in the process of updating all our integrations and this is a feature planned for future releases.
For "onepage" designs in Wordpress, it is impossible to activate the Chat. It would be great to have a KEY CODE instead. Thanks1 vote
HI there Jose,
Could you please show an example where the Widget is broker on a Wordpress onepage site?
Disable a Department allow me to disable all the agents of a department!
My company has many agents, i could not disable them one by one. Please add the function to disable a department to disable all the agents in the department!
Hi there dear tawker,
You can help us make more translations possible by contributing here https://crowdin.com/project/tawk/
Every little bit of help will make tawk.to better. (:
Lets say you own a ecommerce website. I think it would be cool if you guys could add a conversions page in the tawk.to dashboard. Maybe add something like most viewed products on this specific date, and total sales made yesterday. I think that would be an awesome feature and very handy!6 votes
Currently the same color code "blue" is being shown for
1) visitors who opened the chat panel but did not start a chat yet,
2) visitors who are chatting with another agent, and
3) visitors whose chat was ended by the agent with whom they were chatting with, and left their chat panel open.
I believe that separating those three states into three different color codes would further help agents to recognize the upcoming chats.3 votes
While chat active, I wanna sort those by operator's name. So I can quickly see how many visitors are supported by each operators. sample : operator A is supporting 5 visitors, they are : aa,bb,cc,dd,ee. t3 votes
By default the Widget is closed because on the header on our site is an "Live-Chat Button" if we are online on Tawk.
If the customer has'nt create an Chat (or it is already closed), the Widget will not be "shown" if we write him. This is the reason why i want a method to handle the behavior of the client to maximize the client.
Here is an example: http://pastebin.com/BRFXHEBe9 votes
I suggest you add http://tawk.uservoice.com/ to your website so people can find it ;)1 vote
Hi there Steve,
Thank you for the suggestion!
We are going to do it very soon!
I would like to see imported chat logs for whmcs.3 votes
- This section should be higher PLS. I am using glass and so difficult for me to check it.
- Regarding the matter i use comments PLS refer below.
Kindly enable Chat History option on Mobile Apps..
I wish I could check my chatting history through APP, so I do not have to stay with a computer for a very long time.1 vote
Thank you for the feedback.
We are currently working on our new app and this feature will be available in the next big release of tawk.to.
If we want agents to manage only certain parts of the site we can set up in "sites & pages --> manage tawk.to pages" something like this www.sitename/support/* instead of entering each web address separately.3 votes
Being able to disable the agents name in the triggers menu...
Because when a trigger goes of, I use my name as an agent but then if I'm not around another agent then has to join the chat it can cufuse the customer a lot.25 votes
I would like to at least be able to see which agents are online through the mobile app. I am often mobile and I want to check that we have enough agents online to handle chats. It would also be helpful when initiating an agent-to-agent chat to know if they are online.3 votes
Creating departments are very common and flexible option for visitors to directly communicate with right departments.
There are no any option in your chat software for that to create the departments globally for all configured websites.
And this is very hactick work for vendors to manage departments as per website wise becuase vendor has lots of work already and they are not the proper time for manageing the lots of website and their departments.
So i request you to add this feaute in your chat software as global setting.3 votes
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