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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

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  1. Phone number should be seem with link

    When someone comes website and want to phone number, Phone numbers should be seem with link and redirect call via our number.

    1 vote
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  2. Undo option accidentally closed chats in the inbox

    If I hit close at the bottom of a chat (offline chat for example) I cannot open it again or undo the action. Meaning it's a one way action and I have to use the ticket option to make sure the chat stays active (and we don't use the ticketing).

    People are clicking the Close at the bottom thinking it just closes the window and not the chat session.

    2 votes
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    0 comments  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →
  3. Hide own ip as visitor

    Hide own ip as visitor

    4 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  4. Please provide tawk for Apps also

    Hey team please provide tawk for android and ios apps I was creating an e-commerce app and I want a real-time chat feature like tawk without any code .. please provide it for the android app ASAP...

    1 vote
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    0 comments  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →
  5. Allow to change translation of error messages in pre-chat form

    For example. Currently, if required field message for name field is shown, this message appears: "Debes colocar tu nombre.".

    More polite form should be: "Debe colocar su nombre."

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. Add more detailed monitoring

    I suggest to add the feature that I can see more details of where visitor is on my website, showing which page they are on and which page they are moving on to. Maybe even where they are on the page. Thank you.

    1 vote
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  7. I need api system that audio call system apps to any sim call or local any sim.

    I need an API system that audio call system in apps to any sim card call or local any sim. If is it possible to provide tawk to, I will purchase a big package, that means unlimited package.

    3 votes
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    1 comment  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →
  8. Allow companies to use any Whatsapp Business Provider

    We offer WhatsApp business API and we have developed our own API to allow customers to send WhatsApps and receive WhatsApps replies. Our software can communicate with many WhatsApp Business partners and can choose the provider based on their cost and business model. We need two or maybe three things 1) a way to call a URL that will push the message to a Tawk agent 2) webhooks that will call our URL when the Tawk agent responds so we can send the response to the WhatsApp Business Partner and to the customer.

    Does Tawk have a way to send…

    22 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  9. country offline

    Hi! Having the visitor's country in offline messages would be a great improvement.

    I know that we can check the country in the tickets details, but imagine the scenario: you wake up in the morning in Europe and have 60 tickets to respond to via email. Some are from customers in the USA, some from Australia.

    If you respond to those clients in Australia, you "catch" them during their early evening, if you respond to clients in the USA, they are in the middle of the night, sleeping.

    What a commodity would it be to be able to spot the…

    3 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. Đăng ký sao ạ

    Số điện thoại

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. Attaching images to shortcuts

    Please consider this feature as it could be very time-saving for any customer service agent who sends lots of pictured tutorials with shortcuts. that way I wouldn't have to browse my gallery always for finding the right picture.

    Thanks! one of the best platforms out there

    3 votes
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    1 comment  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  12. When operator is away after certain time the chat widget changes to contact form

    It would be a great feature that when an operator is away after certain minutes the chat widget changes to contact form, this way we wont have unsitisfy clients when they write and dont get an answer back

    1 vote
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  13. Let iPhone App Save Password

    For whatever reason, the app's password field isn't setup correctly or something so the iPhone won't automatically save it is the iOS password manager. Should be a 2 minute fix!

    25 votes
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    5 comments  ·  IOS app  ·  Flag idea as inappropriate…  ·  Admin →
  14. Ticker able be send more than one email,

    i am able to send one email via ticket only, kindly assist to look on this, so that able to send more than one email in a ticket

    3 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  15. Can add more Pre chat Form

    can you assist me to add more steps for Pre chat Form ?

    Example :
    - Step1 : Form check what your client is favorite (option 1, 2 3),
    - Step2 : Form submit email , password bla bla,
    Thank you

    2 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  16. 3 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  17. Please "leave a message" to user when operators doesn't answer in x minutes!

    Please "leave a message" to user when operators doesn't answer in x minutes!

    Thanks you

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. When visitor wait so many time or deparment is not answering... ... chat could transferred to another deparment!

    Hi, congrats

    When visitor wait so many time or deparment is not answering... ... chat could transferred to another deparment!

    Thanks you.

    1 vote
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  19. Assigning users to departments but could see their email to better identification of them?

    Hi, congrats

    I have several users with the same name so is difficult for me to assign to the right departments.

    Thanks you.

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  20. Personal style widget

    Please visit this website: https://www.yoursurprise.nl/ and look at the chat widget in their right corner. This widget is much more drawing me to click on it due to 2 reasons:

    1) There is a picture of a person when the widget is folded in
    2) There is an icon on the widget like on your iOS phone, indicating there is a new message (thus asking for you to open it).

    Also when you click on the app and open it, you get different options:
    1) Chat
    2) Call
    3) FAQ

    This is also interesting!

    I would love to see Tawk.to…

    10 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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