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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

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  1. Who was available when the chat was missed

    For management oversight it would be a big help if missed chats included a list of agents that were available at that time. So we can more easily determine who isn't doing their job.

    1 vote
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  2. Searching Visitor ID

    It would be very helpful to have in Admin the ability to be able to search a visitor number over say the previous 48 hours to get IP addresses they have used, time of the visit and time on site etc.

    1 vote
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  3. Website visitors data

    Provide a option to download the website visitors(past 1 or 2 months) details like ip address and country

    1 vote
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  4. Customisable text and background colours for triggers

    Ability to customise the text and background colours on trigger messages

    1 vote
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  5. There should be an option for completely delete a file like image after deleting the chat but image file intact with image Url and it can mi

    There should be an option for completely delete a file like image after deleting the chat but image file intact with image Url and it can miss use of image file and leaked by tawk to

    1 vote
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  6. please bring back the ability to email transcripts to yourself/customers

    It was really convenient to be able to email customers/clients transcripts from within the dashboard (or email yourself a copy) ... that has been removed. -- You can copy and paste into an email but the formatting is really confusing.

    1 vote
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  7. Tag list

    Pls create "Creating tag list" function, so all agent can have same tag for same cases. And instead of typing tag name,i can choose from list

    1 vote
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  8. Chat icon position on the website

    I would like to suggest an edition to the layout with the option of px, in order to have a fine adjustment as to the height of the chat plac

    1 vote
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  9. Auto tag forwarded emails

    Hi, I'd like for my auto forwarded emails to the tickets to be tagged.

    1 vote
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  10. Chat Widget Position & Attention Grabber (x)

    It would be nice if the chat widget are free to drag to have a good position.

    and the attention grabber should be re appear after we close the website.
    (NO NEED to clear cookies, cache etc.)

    1 vote
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  11. Please allow us to change the color of each Property in the Admin area

    Please allow us to change the color of each Property in the Admin area. I have multiple sites and would like to be able to change the color to correspond.See screenshot: https://tinyurl.com/yxj5ryaz

    1 vote
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  12. See Number of visitors

    See Number of visitors in the Cellular interface

    1 vote
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  13. Add 'Urdu' Language for chat

    Can you please add Urdu language. it will be easy for the clients and us

    1 vote
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  14. API integration i am looking here

    API integration i am looking here

    1 vote
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  15. Unrelevant numbers showing in ALL

    Tickets opened counted manually supposed at 27, live chat coming in at that moment only 1. Already untick the chats part and only left open tickets but numbers showing at 336

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  16. 1 vote
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  17. To have a button where we can download the data on reporting for all of the properties at once

    There's a way to download data from the Reporting as a csv file but it's only possible doing property by property. It would be nice to have a way to download it all in one go

    0 votes
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  18. How to install iPhone ringtones?

    I found some iphone ringtones here: https://japanringtones.com/. I downloaded a ringtone. But I don't know how to install it. Any suggestion?

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  19. technology, design, and travel

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    0 votes
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  20. Link to chat to a particular agent

    List all the agents in our team and provide a link to each agent so that the user can choose who they would like to chat with.

    This means that with each agent we could write a blurb about their specific speciality so that the user can select the agent who is best qualified to answer their particular issue.

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