Make pre-chat mandatory for each new service

In our widget we use the pre-chat option that asks the customer to fill in some information before starting the service. However, when this chat ends and the customer needs to speak to us again, it no longer asks for information, it only appears again after about 20 minutes. I think it would be viable to have an option to leave the pre-
chat mandatory if the admin wants to configure it like this

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Originally posted by @Clerison on community.tawk.to on 16 September 2023 · 5 votes