Introduce departments hierarchy

We are the service platform that has people, companies and organisations as our users. People use our service as a platform to connect with organisations and companies. Some companies and organisations want to support users by themselves. This could be done by granting agent access to tawk.to as a department, but this will mess organisations with companies and it will be confusing for users. So basically we require 2 levels of department:
Platform support
Organisation support (opens the list of organisation with a quick search) with subdepartments as organisations
Company support (also opens a list with quick search) with subdepartments as company

This hierarchy structure could be applied to different business scenarios and not limited with the case described above.

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Originally posted by @rudenko.lesha on community.tawk.to on 9 November 2023 · 2 votes