Improvements Needed for the Reporting Page

I don’t find the reporting page very useful in its current form. It only shows the total number of chats received, without providing meaningful details. Important insights are missing, such as taggings, which team members handle the most chats, common keywords in conversations, and chat driver data. Even when filtering by tags, the output isn’t very helpful since it only reflects the number of chats you personally tagged. Without these deeper insights, the page doesn’t add much value at this stage.

---
Originally posted by @juancho.dael on community.tawk.to on 18 September 2025 · 1 vote