Ability to Change Email Language

Currently, the whole platform is translatable into other languages, including the chat and the knowledge base.

Unfortunately, emails related to tickets can only be sent in English.

This is a clear (but very silly) deal breaker for any use case that handles non-English speaking customers. I'm surprised by the amount of features tawk.to has, while also being surprised that this is not one of them.

I hope you understand how restricting the language to English harms the user experience. We need the emails to be written in Portuguese.

I imagine that translating the phrases isn't the issue because there don't seem to be many variations. In any case, I would be happy to help.

I hope this feature is introduced as soon as possible so that we can match Portuguese emails with our Portuguese-speaking AI chatbot and our Portuguese-written knowledge base.

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Originally posted by @aacoimbra on community.tawk.to on 7 August 2024 · 8 votes