How do I contact a user who has left via chat?

Now if I want to contact a user who has closed chat, I can only do so by adding a ticket and sending an Email.
Why can't I just leave a message? Can users see the alert in the small right corner and see my message when they go to our product again?

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Originally posted by @JimmyWong on community.tawk.to on 2 September 2024 · 1 vote