Opt out of Responder getting emails for manually created tickets

There are use cases where tickets are manually created as they come through different channels. It would be very helpful that automated emails for manually created tickets can be turned off so that Requestors do not receive duplicate emails from different communication channels.

This means that Tawk can be used to log all support requests where its from inside Tawk or through other routes

---
Originally posted by @sjw on community.tawk.to on 25 July 2024 · 1 vote