Client/Customer Portal

The ability for customers to log in with their email address and view and manage all the tickets they have submitted.

1. Customers could see and manage ALL of their tickets, not only those for the specific vendor they are currently dealing with.

2. Vendors would be motivated to do better ticket management and follow-up.

3. This would enhance the value of the Page and Knowledge Base functionality in Tawk.to

4. This would give Tawk.to a GREAT sales opportunity directly to those Customers because they can clearly see the benefit that Tawk.to is providing to them as Customers, and they would want to pass that on to their customers.

5. Optionally this could also include Chat transcripts.

The concept of a Customer Portal is a Pro-level feature that is found on most other ticketing systems.

Definitions:

• Vendors: Us, the direct Tawk.to clients (some paying, some not)
• Customer: The direct clients of the Vendors (as defined above)

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Originally posted by @AnthonyV on community.tawk.to on 25 May 2026 · 2 votes