Having more AI model options would make AI Assist much more flexible for different use cases. It would be helpful to choose models based on speed, accuracy, reasoning ability, and cost, especially when handling different types of customer conversations. Better AI tools can also help businesses manage customer interactions more efficiently. For professional event and stage equipment, check out **[Famous Stages](https://famousstages.com/)**.
Daniel Brooks
From a support desk perspective, model choice is not just about raw quality. Different models have noticeably different tones, and when AI is answering customers in your company's name, matching the tone you would use yourself matters. It would also help to choose per use case: a cheaper, faster model for simple FAQ-style answers and a stronger one for tricky troubleshooting threads. Being able to test a model on a handful of old tickets before rolling it out would be the cherry on top.
When will this be avaialble?
yes plz
Having more AI model options would make AI Assist much more flexible for different use cases. It would be helpful to choose models based on speed, accuracy, reasoning ability, and cost, especially when handling different types of customer conversations. Better AI tools can also help businesses manage customer interactions more efficiently. For professional event and stage equipment, check out **[Famous Stages](https://famousstages.com/)**.
From a support desk perspective, model choice is not just about raw quality. Different models have noticeably different tones, and when AI is answering customers in your company's name, matching the tone you would use yourself matters. It would also help to choose per use case: a cheaper, faster model for simple FAQ-style answers and a stronger one for tricky troubleshooting threads. Being able to test a model on a handful of old tickets before rolling it out would be the cherry on top.