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Bug Report: Disconnected social media channels still visible in list and inbox

Submitted
Posted by Mohamed Aden1 voteImprovementFeedback

Hello Tawk.to Support Team,

I am writing to report a UI / functionality issue regarding disconnected social media channels on my dashboard.

Although I have disconnected some of my social media accounts, they still appear in the list interface, and I am able to view incoming messages from them. This lack of complete removal causes confusion for our customer support team when managing active channels.

Could you please look into this bug, clear or remove the disconnected channels properly from the list view, and improve this behaviour in a future update?

Thank you for your assistance.

Best regards,
Mohamed Aden

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