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Chat interface scrolls out of view after tapping “New conversation” on iOS

Submitted
Posted by William Coates1 voteBug

We display Tawk.to inside a WKWebView in our iOS app. When a user taps New conversation, the page automatically scrolls, moving the chat interface out of view without the user manually scrolling.

Steps to reproduce:

  1. Open live chat in a WKWebView.
  2. Tap New conversation.
  3. Observe the page automatically scrolling and hiding the chat interface.

Expected behaviour: The new conversation opens with the chat interface remaining visible.

Actual behaviour: The page scrolls automatically, hiding the chat interface.

Screen recording demonstrating the issue.

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