Agent Status Indicator (Status Dot)

Feature Request: Agent Status Indicator (Online / Busy / Offline)

Add a visual status indicator to the chat widget that shows the current availability of a support agent.

The indicator should support three statuses:

🟢 Online (Green) – An agent is available and ready to chat.
🟡 Busy (Yellow) – An agent is online but currently busy.
⚪ Offline (Gray) – No agents are currently available.
Currently, encouraging visitors to start a conversation often requires automated welcome messages, which can feel intrusive.

A simple status indicator would subtly communicate agent availability without interrupting the visitor's browsing experience.

Benefits:

Clearly communicates agent availability in real time.
Encourages visitors to start conversations naturally.
Reduces the need for intrusive automated welcome messages.
Helps customers understand when they can expect a response.
Improves the overall customer experience.