Persistent Conversations for Returning Visitors

Keep existing conversations active when a customer leaves the website and returns shortly afterward, instead of automatically creating a new conversation.

Currently, when a customer leaves the website and comes back, a new conversation appears on the agent's side, even if they return just a few minutes later.

This makes it difficult to maintain context, as agents have to search through previous conversations to see what was discussed.

Suggested improvement:

Allow conversations to remain active for a configurable period (e.g., 30 minutes, 1 hour, or 24 hours) after a visitor leaves the website.

Benefits:

• Prevents unnecessary duplicate conversations.
• Allows agents to continue where they left off.
• Saves time searching through conversation history.
• Provides a smoother customer support experience.