Prevent auto change status to Open & Pending when chatting through FB Messenger or WhatsApp channel

When I chatting through incoming Facebook Messenger or WhatsApp channel, it always automatically change status to Open when it's time to reply, and Pending when it's waiting user responses. I know I can select the options beside the send button that has something like "Send & mark as Open", but I think it's good to have setting to turn off auto mark status only for integration channels.

Screenshot 2026-01-20 at 18.04.46
Screenshot 2026-01-20 at 18.04.27

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Originally posted by @firmanadiyuda on community.tawk.to on 20 January 2026 · 1 vote