Combined "Mark as Spam & Close" Action

User Pain Point The current workflow for handling spam is inefficient and requires multiple clicks. Specifically:

• Marking a ticket as Done triggers an overlay/status change that temporarily hides the Mark as Spam option.
• Marking a ticket only as Spam leaves it in an "Open" state within the Spam folder, forcing our team to manually review and close it a second time to maintain a clean inbox.

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Proposed Solution

Introduce a "Mark as Spam & Done" button (or a single-click macro) within the Inbox view.

Functional Requirements

• One-Click Execution: Simultaneously move the conversation to the Spam folder and change the status to Closed/Done.
• Workflow Efficiency: Eliminate the UI lag/overlay interference that currently prevents users from quickly performing both actions in sequence.
• Spam Folder Management: Ensure that items arriving in the Spam folder are pre-marked as "Done" so they do not require secondary triage.

Expected Benefit

This would significantly reduce manual overhead for support agents and prevent "double-handling" of junk messages, keeping the Spam folder organized without additional clicks.

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Originally posted by @ChrisSpiegl on community.tawk.to on 14 May 2026 · 1 vote