Tracking tickets from the Knowledge Base

Hi everyone ! :wave:
Today, I have an idea to improve the tool.

I would like customers to be able to find all their tickets directly from the knowledge base, with the addition of real-time ticket status tracking (open, in progress, resolved). I admit that this feature is available with competitors! However, I believe it would strengthen the platform!

Thank you. :slight_smile:

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Originally posted by @Ezra77 on community.tawk.to on 20 May 2024 · 3 votes