Agent Availability Report

Hi Tawkers
Thanks for the Tawk tool - it's great :)

I am trying to convince a client to use your chat agents. This is because the availability of in-house agents is so low: in-house Agents are either busy doing other jobs or they simply forget to log-in to Tawk - this means often no one is available to respond to visitors & so the chat control doesn't even appear for visitors to use.

However to demonstrate how low in-house-agent availability is I need to show the client a report that showed how often (or not!) chat was available to visitors. Ideally a summary by day of the % of time the chat control was showing (ie when at least one agent was available), over a specified time period.

Just a simple columnar report with the date by row and the availability rate for that day would be super helpful please.

At the moment you have an availability figure on the main dashboard but this only appears to show today's availability. There is no corresponding report in Reporting for longer ranges.

I would have thought this report would be of value to many companies in the same position.
Is this something you could add please?!

Many thanks
Tabs

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Originally posted by @Mangolab on community.tawk.to on 19 May 2023 · 5 votes