Reply-To headers should not be ignored

Hello,

The current system sends updates regarding support tickets initiated via email only to the sender's email address.

However, it disregards the presence of a "reply-to" header in the initial email message that started the support ticket.

Respecting the "reply-to" header would fulfill the request of genuine users who indicate their preference for receiving responses at that address.

It would also enable us to forward any user messages received through a different channel by indicating their email addresses in the "reply-to" header, thus transferring them to the tawk.to support ticket system.

Suggestion:

If a support ticket has been created from an email message, the system should respect the "reply-to" header and send updates regarding the relevant support ticket to that address.

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Originally posted by @reytor on community.tawk.to on 1 July 2023 · 3 votes