Contact form option for only phone number, email etc.

Now when I set up the AI assist to ask for a customer to leave phone number, I only can see if somone left this by reading al the chat history back. I also added a tag to the customer leaving his phone number behind, but I can only find these customers by filtering.
I also tried the contact form, but this is too much for people that only want to leave their phone number or email.
Now there is no quick fix for this, so that the customer can only leave his phone number behind and me getting a notification from the tag that is added, or a shorter contact form.

Would really love to have the option to make custom contact form, or to see in the inbox overview exaclty which tags a chat has without having to filter.

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Originally posted by @SDEALS on community.tawk.to on 4 December 2024 · 1 vote