Add Total Message for Ticket

At Inbox => Tickets => It would be great if I can see the column of TOTAL MESSAGE (same as CHATS section). So I can decide which ticket has more message to read. It can help me to save time.

Or Its hard and takes long time for you to add this new column, then it would be great if there is CHAT ID and TICKET ID info for the chat and that can be shown at Chat Details. So I can know, this chat belongs to which ticket. (Of course I am talking to the chat that was already created ticket)

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Originally posted by @haniwin on community.tawk.to on 11 March 2024 · 1 vote