Chat Agent has more control - Close chat session and email chat script once closed

At Genesis Medical Scheme it is really important that we can control the chat scripts. We can't allow the user to edit the information in any way, nor do we what our agents to edit the information.

• We would like to have the ability for the chat agent to end the chat session and get emailed the then chat script right away. So that we have an official request via email.

We need this to prevent fraud and at the same time assist our members swiftly.w

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Originally posted by @GenesisMedicalScheme on community.tawk.to on 14 August 2023 · 3 votes