Ability to set ticket priority automatically

It would be helpful if we could configure rules that assign priority levels to incoming tickets based on the sender's email. For example:

• Emails from VIP customers → High Priority
• Internal team emails → Medium Priority
• General inquiries → Low Priority

This feature would streamline ticket management and ensure urgent issues get addressed faster.

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Originally posted by @MarcusR on community.tawk.to on 18 March 2025 · 2 votes