Better view for internal KB articles? Links to private articles?

Can there be a page for staff to view all the articles, public and private, similar to the public KB page at sitename.tawk.help but logged in? This way, users can search for text within articles, view full screen, easily navigate to various categories, can click thumbs up, can view the articles with full width etc.?

As of now, we can read private articles only by going to the list of all the articles but can not search for text within an article, or we can see them in the sidebar during chats.

This would also give us a simple way to share the URL to the private articles, and it would only work if the person is logged in as a staff member.

Thanks!

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Originally posted by @BennyIs on community.tawk.to on 17 October 2023 · 4 votes