Give option to add another email as CC in the offline replies

In our business customers, there are multiple emails we see in the live chat or for the offline property we reply and customers ask to add CC the give n email address. Unfortunately, we have to accept that this isn't possible with the platform we are using right now. In that, we can only use a single email address to reply or else we have to create a new ticket to conversate with other people on the same topic.

---
Originally posted by @ManojiW on community.tawk.to on 29 June 2023 · 7 votes