Show information if there are already created tickets for this chat at chat's window

Hey, I love your chat and I will probably buy a premium version of it but there is 1 thing that is rendering this chat almost unusable when it comes to managing tickets from messages.

For example, if an employee creates a ticket from any conversation (chat, pre-chat, etc) then why there is no information for other employees that there is a ticket already created for this chat? Every employee who comes to inbox -> "Chats" after entering the conversation will see "Create ticket" even if there is a ticket created for it. No information about already created ticket(s) whatsoever. You have to manually go to the Inbox -> "Tickets" section and then scroll & search if it's already there. It is creating a lot of confusion and unnecessary work.

1 simple information that there is (or are) tickets for this convo would be a game changer for me. It could be on the right side of the panel, at the bottom, in the history - whatever, and if You click on this info You will be taken directly to the ticket.

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Originally posted by @Eryk on community.tawk.to on 19 December 2024 · 2 votes