Agents - Account Permissions Per Element

Permissions for each agent to restrict access to elements of the platform. Toggle-able per agent for live chat, ticketing, knowledge base, etc.

It will help with having better data protection standards, restricting access to user agent accounts for specific features. Some of our agents for example just handle live chat, and some handle just ticketing.

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Originally posted by @H001 on community.tawk.to on 18 May 2026 · 2 votes