Update Knowledge Base article editor to this millennium

The knowledge base article editor is very clunky and feels like it's from 1990. Every single other help center software that can be taken seriously uses a WYSIWYG or rich text editor in which you can easily copy and format the text you write and the media you embed (Intercom, for example).

I realize tawk is the "Store brand" equivalent in CS and Help Center software, but something like that is so basic that even this should have it. This really needs a complete overhaul people.

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Originally posted by @Santorrr on community.tawk.to on 21 September 2023 · 7 votes