Custom Ticket Forms in Live Chat

Hi, it would be great if we could create custom ticket forms for live chats, in the same way that there are custom lead capture forms.

I believe this would be extremely helpful in ensuring the correct and accurate information is submitted by customers.

We can't really use lead capture due to the sheer volume of requests we get through and other reasons, so they need to be tickets really.

The idea is essentially that this:

image
image

Would become like this in a live chat:

Custom forms 3

And then the fields would just be printed as plain text, line by line in the ticket.

Again, I do believe this would be an extremely useful feature - and it does seem that you have the functionality built in already with lead capture forms.

It would also be great if you could set pre-set Subject lines for these ticket forms.

Please let me know any thoughts and suggestions.

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Originally posted by @KiranK on community.tawk.to on 10 March 2026 · 1 vote