Add "End chat session" to shortcut's Actions

Since AI Assist heavily relies on shortcuts, I think it's important to add more Action options. One essential action is "End chat session."

Advantages of this action:

• Apollo can ask, "Can I help with anything else?" and if the person says "no, thanks," it ends the conversation. If configured, it shows the evaluation, allowing the automated service to be rated.

• Ending the session triggers the "End chat" webhook, enabling statistical control, real-time integration with CRM, and other possibilities.

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Originally posted by @kraus on community.tawk.to on 1 August 2024 · 3 votes