Export of Convesations/Tickets to Zendesk

Hello to the team and the forum!

We use Tawk.to as a complement to our existing contact and ticket management provider Zendesk. But tawk.to's chat solution is just miles better!

But since tawk also offers a ticket function, it would only be the next logical step for us to be able to export these tickets directly to Zendesk. To realize this we imagine either some kind of Zendesk addon, or to offer a simpler solution: the export can also be sent by mail to our "Zendesk mail address" - but then we need the content at least as plain text and individually per conversation/ticket.

By the way, sending the mails separately as text mails could also help to connect other ticket providers and thus expand the customer base.

I'm still pretty new to tawk, so if this option already exists in the settings, I'd appreciate a little guidance. Otherwise I hope that others will wish for this feature and vote it up ♥️

BR;LA

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Originally posted by @littleAmused on community.tawk.to on 10 May 2023 · 1 vote