AI reassign tickets based on context

It would be great if when AI responded to tickets, they didn't just stay in their folder on pending and then reply automatically whenever the customer replies, but instead if they could do the initial response and then reassign the ticket to different departments or users based on the customers question, the given answer or any other context.

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Originally posted by @KiranK on community.tawk.to on 10 March 2026 · 1 vote