Search

  1. Option to store the site visitor data for future analysis

  2. Analytics collected data to be able to export  ·  completed

  3. Send customer data like firstname, lastname, email (crm id) througth js widget for authenticated users

  4. Offer a Data Processing Agreement (DPA) to comply with GDPR  ·  completed

  5. Machine learning neuronal networks

  6. Response time before interaction and notification to client should be within a few seconds of visitor entering site as it takes too long

  7. Historical Data showing Time of Day visits occur

  8. go conform with European privacy and data protection regulations  ·  completed

  9. Enter Client Email address if no Response from Agent after certain Wait-time  ·  completed

  10. can you create a report that lists the data that you are already collecting in monitoring?

  11. We need to add the feature of download the data and information where we chat, in excel format

  12. Show more GEO-data on-hover (and entirely)

  13. Make possible allocate all the data from the chats and administration in my own server.

  14. Data Once filled in the pre-chat form are not cleared.. It should get cleared once i start a new chat..  ·  completed

  15. Include images in Knowledgebase

  16. To have a button where we can download the data on reporting for all of the properties at once

  17. To have a button where we can download the data on reporting for all of the properties at once

  18. Auto Away - Email Option  ·  completed

  19. Remove IP associated cookies when chat ends. Give visitors 'public computer' option which automatically removes chat history and data  ·  under review

  20. Reporting API

Feedback and Knowledge Base