Dave Matthews

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  1. 15 votes
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    under review  ·  1 comment  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →
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    Dave Matthews commented  · 

    Or add a link/button to the admin bar

    Dave Matthews supported this idea  · 
  2. 1 vote
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    under review  ·  0 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →
    Dave Matthews shared this idea  · 
  3. 319 votes
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    under review  ·  11 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →
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    Dave Matthews commented  · 

    Then how would other agents be able to further support the user down the track if they couldn't see the history? I think chat logs need to be available to everyone.

    Dave Matthews supported this idea  · 
  4. 693 votes
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    under review  ·  41 comments  ·  Feedback » Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
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    Dave Matthews commented  · 

    providing a link should suffice and be more professional than hijacking a users browser.

    There is too much potential for inappropriate action from malicious agents/admins

  5. 11 votes
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    under review  ·  2 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →
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    Dave Matthews commented  · 

    If the (only) agent wants to quickly leave the session, thy have to individually click each and every site/page. It would be handy to have one additional button next to the site and pages groups that toggles all sites and pages within the group.

    Could also be expanded to include an option under the "online" dropdown in the dashboard to do the same/similar things.

    Dave Matthews supported this idea  · 
  6. 2 votes
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    under review  ·  0 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →
    Dave Matthews shared this idea  · 
  7. 427 votes
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    70 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi!

    Thank you for the suggestion.

    Currently the only way is to ban by IP, but in this case the widget won’t appear for that user as well.
    To ban by IP, please go to Admin – Ban List – click Ban IP button.

    Dave Matthews supported this idea  · 

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