Brad Konia

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  1. 4 votes
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    0 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →

    We’re working on changing chats to be posted to messaging in real time as opposed to just once the session for the visitor is finished. This is planned for a release in the near future.

    Brad Konia shared this idea  · 
  2. 150 votes
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    planned  ·  30 comments  ·  Feedback » Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
    Brad Konia supported this idea  · 
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    Brad Konia commented  · 

    I'd like to see this feature as well, for both chats and tickets.

  3. 90 votes
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    under review  ·  18 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →
    Brad Konia supported this idea  · 
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    Brad Konia commented  · 

    Currently, when you convert a chat to a ticket, it doesn't actually "convert" the chat, it just creates a ticket based on the chat. This is inconvenient, because after you create the ticket and reply to it, the original chat remains in your messages list. Therefore, I'm requesting that after you convert a chat to a ticket, it either deletes the original chat or changes its status to closed.

  4. 26 votes
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    under review  ·  2 comments  ·  Feedback » Mac app  ·  Flag idea as inappropriate…  ·  Admin →
    Brad Konia shared this idea  · 
  5. 15 votes
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    under review  ·  2 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →
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    Brad Konia commented  · 

    This is a great suggestion, as it would allow you to easily create the impression of being a much larger company. Certain customers use the live chat feature frequently and when they always get the same agent, they quickly catch on that it's a one-man operation.

    For this reason, it would be great to have a setting that automatically randomizes the alias for each new chat. I know you can manually change the alias, but this requires an extra step and also, you need to keep track of which aliases you've used before, for that particular user. Also, humans are not very good at picking random values from a list. It would be much better if the software could just pick a random alias each time.

    Brad Konia supported this idea  · 

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