Dan Dawson

My feedback

  1. 1,412 votes
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    132 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    We thank you and appreciate the patience and continued support over the years.

    As per our development team, we are waiting to roll out a huge update to the architecture of the software in order for this feature to release. As you can appreciate, unfortunately, things don’t always go to plan, and other product launches need to be prioritized for the sake of progress.

    Rest assured, this has already been raised and the update is currently in progress. We will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    Dan Dawson supported this idea  · 
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    Dan Dawson commented  · 

    Currently if a department has no agents available it shows up in the list as "Offline" but I would like the option to just hide that department until they actually have agents online.

  2. 10 votes
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    under review  ·  3 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →
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    Dan Dawson commented  · 

    I love that when you're in a chat you can add tags, at this point I'm thinking of using them like a simple ticketing system, tags like "pending" or "needs follow-up" etc. But when I go to History and search by one of my tags, the results don't show.

    And if I got to the more advanced search window (Visitor Name, Agent, Site, Start/End dates) there is no field there for Tags.

    Also, when viewing the Details of a past chat, it would be nice if an Admin (or the agents involved in the chat) could edit the tag... changing it, delete it, etc.

    Dan Dawson supported this idea  · 
  3. 798 votes
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    65 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    The feature allowing users to enhance Shortcut functions with personalization is currently being constructed.

    Our engineers are working on it, and updates will be posted once it is implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    Dan Dawson supported this idea  · 
  4. 323 votes
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    11 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your ideas here.

    These are the answers to your questions/suggestions:

    1. Option to only allow agents to join as their alias.

    Answer: At the moment, all agents/admins can create their own aliases. They now have the option to answer chats using their real name or an alias.
    You can protect your identity by creating a new alias the customer sees when you respond to chats.

    Helpful link: https://help.tawk.to/article/creating-and-managing-aliases

    2. Option to only allow admins to remove history.

    Answer: Agents don’t have the authority to delete chat history.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    Dan Dawson supported this idea  · 

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