NEW ERA Publications

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  1. 382 votes
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    29 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    We currently don’t have a feature to edit or remove sent messages on active chats.

    I would recommend creating Shortcuts, or canned responses, for repetitive replies. Setting up Shortcuts saves you time and keeps your responses accurate and consistent. This also ensures that your spelling and grammar are correct.

    Helpful Link: https://help.tawk.to/article/creating-and-managing-shortcuts

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    NEW ERA Publications supported this idea  · 
  2. 1,023 votes
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    101 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,,

    Thank you for choosing tawk.to and for sharing your request here.

    An automated status change to Away is currently under review.

    We assure you that this feature is under works and we will update you as soon as it is implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    NEW ERA Publications supported this idea  · 
  3. 6 votes
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    5 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
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    NEW ERA Publications commented  · 

    Make the "Messaging" box available only to Admins not to all Agents. Either Agents can see only their own messages, or none at all. Admins should be able to see all.

    NEW ERA Publications supported this idea  · 
  4. 1 vote
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    0 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
    NEW ERA Publications shared this idea  · 
  5. 7 votes
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    0 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
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