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    34 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing and for sharing your challenge here.

    Here are our Desktop notification options:
    -New Chat
    -New Visitor
    -New Message
    -Agent Disconnect
    -New Agent Message

    To change your sound settings:

    • Go to the top right of the Dashboard (user icon)
    • then Manage Sounds.

    Helpful links:

    For Google Chrome Notification:

    Enabling Desktop notifications

    Managing sound settings and desktop notifications

    If you have any other questions, require assistance, or just want to talk to someone at, here is a link to my calendar: I’d be happy to help!

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    Anonymous commented  · 


    I'd like to suggest a feature, that should be relatively simple to program.

    I would like to be able to see if a new chat is requested or a new message has been sent with a notification. For example when you receive a facebook message your top meta title says (1).

    For the desktop app, over the taskbar icon it could show something similar (2).

    Basically if a computer is muted and someone is not looking directly at the application that they are able to see, someone is trying to chat.

    Thanks :)

    Anonymous supported this idea  · 

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